Order return rip-off, not!
Last month I posted about my expectation of being ripped off by TigerDirect for the cost of shipping me the wrong product, which I returned to them. While it was true that they only credited me with the cost of the part�$14.99�rather than that plus the shipping and handling�an additional $6.99�I'm happy to report that after I wrote them a letter of complaint they credited my account for the additional $6.99 and sent me a letter:
Thank you for contacting us regard your concerns. We apologize for any inconvenience you experienced. Please be advised that as of 04/01/09 a refund in the amount of $6.99 has been processed for your original shipping charges...
TigerDirect.com has a longstanding service commitment to our customers and their satisfaction is very important to us.
Once again we apologize for any inconvenience and thank you for your patience.
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